These terms cover your use of Beforehand, including this website, the waitlist, and the application at app.getbeforehand.com. By creating an account you agree to them. If you do not agree, do not use the service.
Beforehand connects to your email and calendar, learns how you write, and prepares finished work for you to approve: reply drafts, follow-ups, daily briefs, contract summaries, and listing content. It is an assistant. It is not your employee, your lawyer, or your broker.
This is the core of the product and we hold ourselves to it. Every message Beforehand writes lands in your approval queue as a draft. It is sent only when you press approve and send. Beforehand does not send email, book meetings, or contact your clients on its own.
You must be at least 18 and provide accurate information. You are responsible for keeping your password safe and for everything that happens under your account. Tell us right away at hello@getbeforehand.com if you think someone else has access to it.
When you connect your Google Account, you authorize Beforehand to read your email and calendar and to send or modify them at your direction, as described in our Privacy Policy. You can revoke that authorization at any time from Settings, or from your Google Account permissions page.
Read this one properly. Beforehand drafts. You decide. Once you approve a message, it is your message, sent from your email, to your client, under your name. You are responsible for its accuracy and its consequences.
Drafts, contract summaries, deadline reminders, and listing copy are assistive tools and can be wrong or incomplete. They are not legal advice, financial advice, or a substitute for your own professional judgment. Check the dates. Read the contract. If you are a licensed agent, your regulatory obligations, including those under the Real Estate Act of Alberta and your brokerage's own rules, remain entirely yours.
You agree not to use Beforehand to:
We can suspend or close an account that does any of this, without notice.
Beforehand is a paid subscription: $99 CAD per month per agent, billed through Stripe. New accounts start with a 3-day free trial with a card on file; the first charge happens when the trial ends, and cancelling before then costs nothing. You can cancel at any time from the billing page, and cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except where the law requires it. If a payment fails and cannot be collected after retries, access to the service is suspended until it is resolved.
Some accounts (for example pilot agents) may be granted complimentary access at our discretion. Complimentary access is not a right and can be ended with notice. Joining the waitlist costs nothing and commits you to nothing; a place on the waitlist is not a guarantee of onboarding timing or pricing.
Beforehand does real work on your behalf, and that work has a real cost to us that scales with how heavily an account is used. Because of that:
We will never silently throttle a paid account or change what you pay without telling you first. Notice, then change, always in that order.
We work to keep Beforehand running, but we do not promise it will be available without interruption or free of errors. It depends on services we do not control, including Google. The service is provided as is, without warranties of any kind, to the fullest extent the law allows.
To the fullest extent permitted by law, Beforehand is not liable for indirect, incidental, or consequential damages, or for lost profits, lost clients, or lost data. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred Canadian dollars.
Nothing in these terms limits liability that cannot be limited by law.
You can cancel your subscription at any time from the billing page, and you can close your account entirely by emailing us. Google access can be disconnected instantly from Settings. We can end your access if you break these terms. When a subscription ends, drafting and syncing stop but your data remains until you ask us to delete it or close the account. On account closure, we delete your data as described in the Privacy Policy.
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in it. Disputes go to the courts of Alberta.
We will email you before any material change to these terms takes effect. The date at the top always tells you when they last changed.